Not happy with your order? Read our returns and delivery policy below.
7.1 If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
7.2 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
7.3 We will make the reimbursement without undue delay, and not later than:
7.3.1 14 days after the day we received back from you any goods supplied, or
7.3.2 (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
7.3.3 if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract
7.4 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
7.5 If you have received goods:
7.5.1 you shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired
7.5.2 you will have to bear the direct cost of returning the goods
7.5.3 you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
8.1 The estimated date and time window for delivery of the goods is set out in the Confirmation Email (see clause 5.2.3).
8.2 If something happens which:
8.2.1 is outside of our control, and
8.2.2 affects the estimated date of delivery
we will let you have a revised estimated date for delivery of the goods.
8.3 Delivery of the goods will take place when we deliver them to the address that you gave to us.
8.4 Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:
8.4.1 let you know
8.4.2 cancel your order, and
8.4.3 give you a refund
8.5 If nobody is available to take delivery, please contact us using the contact details at the top of this page.
8.6 You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
Please see full terms and conditions for further details.