What is your returns policy?

Please see this link to read our full shipping and returns policy.

Can I change the delivery address for my order?

Unfortunately our courier companies are unable to change the delivery address. Please let us know when you will be available for delivery to the address on the order or we can request that the parcel be returned to us for a refund.

Do I need to sign for my delivery?

If you are in when we deliver, our driver will ask you to sign for your delivery.

If you are out and if they can, our couriers will leave your parcel in a secure location at your property or with a neighbour. The driver will leave a card to notify you as to where your parcel is, or to rearrange delivery.

Which couriers do you use for UK and international delivery?

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My order did not go through but I think you’ve charged me?

When you enter your card details to pay for your order, your bank automatically deducts the money from your available balance although it is not actually taken from your account until we despatch your order.

If we do not despatch your order, we do not charge you and the money is automatically put back onto your available balance by your Bank.

This usually takes around 3 working days but the exact timeframe does depend on your card issuer and your bank.

If this timeframe has elapsed, or you are a PayPal customer and the money still has not been released, please contact our Customer Care Team by clicking here.

 

Do you sell gift cards?

We don’t currently provide gift cards.

How secure is our web site?

As safe as it possibly can be.

We use a third party payment system – Worldpay Online – to take payment for your orders. All card payments are processed in line with PCI DSS industry security standards. Find out more about Worldpay Online. 

What payment methods do we accept?

We accept all major credit and debit cards as well as PayPal through our website.

What is our online security policy?

We want to make sure that you’re safe and secure when you’re shopping with us online. As part of our commitment to this, we perform random checks on orders and this means that you may need to prove your identity. Customers will be contacted by phone or email and will have up to 24 hours to provide us with the required information.